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Excerpts from Avoid Workplace Communication Screw-ups

Co-Authored with Scott Juba

“Everything in business requires communication.  There is nothing in your workplace that doesn’t require communication.  Nothing!”


“Set clear expectations at the get-go.”


“Good listening starts with intense focus.  Listening must be Job No. 1.  Failure to grasp this priority and act on it is a ticket to an early and unplanned exit from your company.”


“When you build workplace trust, you unleash the potential for very good results.”


“Words matter.”


“What you say is important and how you say it is, too.”


“Present clear, valuable information in an interesting way if you want somebody to pay attention.”


“Embrace digital communication tools and leverage the advantages they present.”  

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